Subscribing to our Server Management services will ensure your mission critical servers are being proactively monitored, routinely maintained, and are available when your team needs them. When problems arise you can count on MTX Data to begin resolving the problem remotely within an hour and onsite within 4 hours.

PROmanage and PROpower customers get the added benefit of an experienced engineer providing support services from our Network Operations Center (NOC). Using remote administration tools our engineers can add or remove user accounts, reset passwords, and update file share permissions within a matter of minutes.

	Pro*Monitor	Pro*Manage	Pro*POWER
Remote Monitoring & Alert Notification
24/7 Remote Monitoring
Automated Alert Notification
Event Log Monitoring
Drive Space Monitoring
Performance Monitoring
Active Directory Monitoring	Optional	Optional
Exchange Server Monitoring	Optional	Optional
Microsoft SQL Server Monitoring	Optional	Optional
Incident Management
Online Incident Management
Online Change Management	-
Online Problem Management	-
Online Knowledge Management	-
Asset Management
Online Asset Database	-
Service Warranty Management	-
Threat Management
Microsoft Patch Management	-
Virus Management	-
Data Management
Daily Backup Monitoring	-
Security Management
User Add, Edit, and Delete	-
User Password Resets	-
File Sharing Permission Administration	-
Service & Support
Unlimited Remote Control Support	Hourly	Hourly
Unlimited Phone Support	Hourly	Hourly
Remote Remediation	Hourly
Onsite Escalation (4-hour Response Time Guarantee)	Hourly	Hourly
24/7 Emergency Support	Hourly	Hourly
1-hour Remote Support Guarantee	-	-
4-hour Onsite Support Guarantee	-	-
Reporting
Automated Performance Scorecard
Automated Patch Reports
Automated Vulnerability Reports
Automated Security Scorecard	Optional	Optional	Optional
Management
Annual Review Meeting*
Quarterly Review Meeting*	-
Monthly Review Meeting*	-	-
Dedicated Account Executive*	-	-

* Some restrictions apply. Contact MTX Data to find out if onsite support is available in your area.