Managed IT Services
Sunday, May 20, 2012
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Need additional onsite support but don't have the need for a full-time resource or the budget to hire in-house? Proactive Networks offer highly skilled and trained professionals to provide a wide range of onsite support services, commensurate to your specific needs and budget, on a regularly scheduled basis or on a time & materials basis. Our team of professionals arrive ontime and provide high quality and courteous support.
Flexible daily, weekly, or monthly onsite service schedules are available. Minimum service visit vary based upon the resource being scheduled. Discounted hourly rates are available for service schedules of 24 hours per week or more. Contact a friendly account executive for rate details and scheduling.
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| Hourly Rates | ||||
| Basic Hourly Rates | $100 - $125 | $125 - $150 | $150 - $200 | $200 - $250 |
| After-hours Service | 1.5X | 1.5X | 1.5X | 1.5X |
| Over 8-hours | 1.5X | 1.5X | 1.5X | 1.5X |
| Holiday Service | 2.0X | 2.0X | 2.0X | 2.0X |
| Minimum Service Visit | 2 hours | 2 hours | 4 hours | 4 hours |
| Desktop Support | ||||
| Hardware Setup |  |
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| Hardware Troubleshooting | |
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| Operating System Setup | |
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| Patch Management | |
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| Peripheral Setup | |
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| Peripheral Troubleshooting | |
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| Software Install and Config | |
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| Software Upgrades | |
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| Software Troubleshooting | |
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| Virus Removal | |
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| Spyware Removal | |
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| Mobile Device Support | ||||
| Mobile Device Setup | |
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| Mobile Device Synchronization | |
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| Basic Server Support | ||||
| Hardware Rack and Stack | - | |
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| Hardware Firmware Updates | - | |
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| User Account Administration | - | |
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| File Share Setup | - | |
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| Network Printer Setup | - | |
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| General Maintenance | - | |
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| Patch Management | - | |
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| Basic Configuration | - | |
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| Basic Troubleshooting | - | |
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| Advanced Server Support | ||||
| Advanced Configuration | - | - | |
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| Advanced Troubleshooting | - | - | |
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| Software Install and Config | - | - | |
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| Software Upgrades | - | - | |
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| Network Application Administration | ||||
| Microsoft Exchange Server | - | - | |
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| Blackberry Enterprise Server | - | - | |
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| Microsoft SQL Server | - | - | |
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| Microsoft SharePoint Server | - | - | |
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| Solution Specialties | ||||
| Active Directory Specialist | - | - | - | |
| Blackberry Specialist | - | - | - | |
| Exchange Specialist | - | - | - | |
| Microsoft SQL Specialist | - | - | - | |
| Network Specialist | - | - | - | |
| Security Specialist | - | - | - | |
| SharePoint Specialist | - | - | - | |
| Storage Specialist | - | - | - | |
| Virtualization Specialist | - | - | - | |
| Features and Benefits | ||||
| No Truck Rolling Fee | |
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| Flexible Recurring Schedules | |
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| System Documentation | |
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| Daily Incident Report | |
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| Online Incident Reporting | |
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| Monthly Billing Report | |
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| 100% Service Guarantee | |
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