We'll support your Windows PC, Linux/Unix, or Mac computers onsite and remotely 24/7 from our state-of-the-art Network Operations Center (NOC). Our experienced help desk team provides hardware, software, and networking support when you need it most.

Our modular plans offer solutions for small businesses in every stage of a growth. Desktop Management support plans range from remote only support to fully managed plans that include on-site dispatch, mobile device support, and after-hours emergency support.

Get the best value by bundling Desktop Management solutions with other managed service modules for a complete I.T. support solution for your small business. Contact a friendly account executive for a comprehensive desktop management proposal.

	Pro*Monitor	Pro*Manage	Pro*POWER
On-demand Support
24x7 Service Availability Monitoring(Server)
Unlimited Remote Support (phone or e-mail) Call or e-mail our help desk if you have any hardware, software, or networking problems with your business desktop, laptop, or Mac computer. Phone support: 206.473.8230 Email Support: support\@mtxdata.com
Desktop Software Installation
Onsite Support(Standard Business Hours)
Peripherals Installation
Mobile Device ManagementComing Soon!
24/7 Emergency Support	Hourly	Hourly	Hourly
Onsite Escalation*	Hourly	Hourly
1-hour Remote Support Guarantee	-	-
4-hour Onsite Support Guarantee*	-	-
System Security
Patch Management	-
Spyware Defense	-	-
Virus Defense	-	-
Spyware & Adware Guarantee	-	-
Automated Maintenance
Online Incident Management
Online Asset Management	-
Reporting
On-demand Incident Reports
Automated Hardware Asset Reports	-
Automated Software Asset Reports	-
Management
Dedicated Account Executive*	-	-
Monthly Review Meeting*	-	-

* Some restrictions apply. Contact us to find out if onsite support is available in your area.