Pro*Monitor |
Pro*Manage |
Pro*Power |
|
Technical Support |
|
|
|
MTX Agent Installed |
√
|
√
|
√
|
24x7 Service Availability Monitoring |
√
|
√
|
√
|
Remote Control & Phone Support |
hourly
|
√
|
√
|
Anti-Virus Management |
|
√
|
√
|
On-site Support Standard Business Hours |
|
√
|
√
|
Regular System Admin Review |
|
√
|
√
|
IT Maintenance |
|
|
|
Automated IT Maintenance* |
|
Basic
|
Advanced
|
System Security Scan |
|
√
|
√
|
Access Rights Audit |
|
√
|
√
|
Business Technology Management Service |
|
√
|
√
|
Premium Managed Services |
|
|
|
Unlimited Remote & Phone Support |
|
|
√
|
Network Troubleshooting |
|
|
√
|
Vendor Management |
|
|
√
|
Adds, Moves, Changes to Domain |
|
|
√
|
PC Migrations |
|
|
√
|
Upgrades to MS Applications as needed |
|
|
√
|
Equipment Quoting and Acquisition |
|
|
√
|
Anti-Virus & Spyware Software + Incident repair/removal * |
|
√ |
√
|
Hourly Rates* |
|
All IT Services outside of monitoring and maintenance
|
All Project Related Work or Work Outside of Annual Limitation
|
|
IT Support
|
Full
|
20% discount |
30% discount
|
|
After Hours
|
X 1.5 |
20% discount
|
30% discount
|
|
Programming
|
Full
|
20% discount
|
30% discount
|
|
IT Strategy and Maintenance
|
Full
|
20% discount
|
30% discount
|
|
Network Wiring
|
Full
|
20% discount
|
30% discount
|
|
Web Design and Programming
|
Varies by Project
|
Varies by Project
|
Varies by Project
|